Sweepr Customer Care
Sweepr Customer Care
Sweepr Customer Care
Sweepr Customer Care
Designed by Emily Loughran, Danielle Morgan, Michael McKeever and Melanie Polkosky at Sweepr
Mobile App
Mobile App
Mobile App
Illustration
Illustration
Illustration
●
at Sweepr
●
at Sweepr
●
at Sweepr
Mobile App
Illustration
●
at Sweepr
[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.
[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.
Melanie Polkosky
[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.
Melanie Polkosky
Aims
+
Aims
+
Aims
+
Aims
+
Role
+
Role
+
Role
+
Role
+
Approach
+
Approach
+
Approach
+
Approach
+
Outcome
+
Outcome
+
Outcome
+
Outcome
+
The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.
The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.
The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.
The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.
The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.
The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.
