Sweepr Customer Care

Sweepr Customer Care

Sweepr Customer Care

Sweepr Customer Care

Designed by Emily Loughran, Danielle Morgan, Michael McKeever and Melanie Polkosky at Sweepr

[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.

[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.

Melanie Polkosky

[Melanie Polkosky's] personas, known as Avoidant, Optimistic and Confident, are central to Sweepr’s strategy and value proposition.

Melanie Polkosky

Aims

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Aims

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Aims

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Aims

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Role

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Role

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Role

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Role

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Approach

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Approach

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Approach

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Approach

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Outcome

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Outcome

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Outcome

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Outcome

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The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.

The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.

The app presented instructions to the technical problem entered by the user, and based on their technical confidence, gave them a personalised journey.

The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.

The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.

The solution to the problem was designed 3 times, using persona based design that targeted the users technical confidence.

Interested in working together?

Interested in working together?

Interested in working together?

Interested in working together?